H
Hairway to Steven
Beware, my personal experience tells me that i do not want to ever call them back unless absolutely needed.
I upgraded my 14 day free (Canadian) trial to a year's subscription at half the price (around $55.00 Canadian) but my login or pass wouldn't work in the iOS app, so i called them. What a nightmare, after listening to two different ppl tell me that internet radio can ONLY be an add-on to a full subscription and that i needed to buy a physical radio I finally got a third person who just barely gave me my correct password. It was ridiculous, i read and re-read all the info i could from the Art Bell site on how to listen and other bits of info from their own site but they were more concerned with selling me radios. I was so mad, i told the two ppl i talked to that it was not apparent or evident ANYWHERE that i was buying a half of something...just ridiculous...good luck to anyone having to deal with them.
Key info for anyone in my plight: it won't say so in your confirmation of purchase e-mail but default password is your postal code (for Canada-capital letters, no spaces) and i dunno for united states but id have to assume zip code
Good luck and shame on you SiriusXM Customer Care for giving me a mini heart attack and frustrating me
I upgraded my 14 day free (Canadian) trial to a year's subscription at half the price (around $55.00 Canadian) but my login or pass wouldn't work in the iOS app, so i called them. What a nightmare, after listening to two different ppl tell me that internet radio can ONLY be an add-on to a full subscription and that i needed to buy a physical radio I finally got a third person who just barely gave me my correct password. It was ridiculous, i read and re-read all the info i could from the Art Bell site on how to listen and other bits of info from their own site but they were more concerned with selling me radios. I was so mad, i told the two ppl i talked to that it was not apparent or evident ANYWHERE that i was buying a half of something...just ridiculous...good luck to anyone having to deal with them.
Key info for anyone in my plight: it won't say so in your confirmation of purchase e-mail but default password is your postal code (for Canada-capital letters, no spaces) and i dunno for united states but id have to assume zip code
Good luck and shame on you SiriusXM Customer Care for giving me a mini heart attack and frustrating me