SiriusXM Customer Care Caveat

[Hairway to Steven]

Beware, my personal experience tells me that i do not want to ever call them back unless absolutely needed.
I upgraded my 14 day free (Canadian) trial to a year's subscription at half the price (around $55.00 Canadian) but my login or pass wouldn't work in the iOS app, so i called them. What a nightmare, after listening to two different ppl tell me that internet radio can ONLY be an add-on to a full subscription and that i needed to buy a physical radio I finally got a third person who just barely gave me my correct password. It was ridiculous, i read and re-read all the info i could from the Art Bell site on how to listen and other bits of info from their own site but they were more concerned with selling me radios. I was so mad, i told the two ppl i talked to that it was not apparent or evident ANYWHERE that i was buying a half of something...just ridiculous...good luck to anyone having to deal with them.

Key info for anyone in my plight: it won't say so in your confirmation of purchase e-mail but default password is your postal code (for Canada-capital letters, no spaces) and i dunno for united states but id have to assume zip code

Good luck and shame on you SiriusXM Customer Care for giving me a mini heart attack and frustrating me

 

[Alberto-ufo]

That definitely sounds like terrible customer service. I understand the desire to upsell on things, but first things first: they should address your immediate issue. Sounds like they need some training.

 

[Seahunter]

I called for pricing today. I ran into the same thing sort of as Steven above. They quoted me a price, but then when I asked about internet, they said that is an extra charge every month. The cheapest per month without a promotion for internet only is like $14.49 per month. That's pretty steep to just get the one program I want - I don't need or want all the other stations as I already have an internet radio.

Just FYI.

 

[Hairway to Steven]

Roy, just so you know, they offered me a promotion for half price, around fifty-ish for the year, and in my case i don't have or WANT any kind of physical radio ad the only programi want is Art's and therefore i will just d'l the show to my ios device and i'll have it to listen to later...hope you can straighten that out with them...

 

[Seahunter]

Roy, just so you know, they offered me a promotion for half price, around fifty-ish for the year, and in my case i don't have or WANT any kind of physical radio ad the only programi want is Art's and therefore i will just d'l the show to my ios device and i'll have it to listen to later...hope you can straighten that out with them...

Thanks Steven, good to know. That is about half of what they are telling me. I was quoted $46 for six months, and that was supposed to be a promotional rate?? I'll try calling them again.

 

[easymoney]

I've had XM for about 10 years. They're VERY good at charging my CC and reminding when the expire date changes. All in all XM is pretty great tho, and I've had few problems with CS.