I hear you. I have had offices call me, I immediately call back and STILL get bounced around thru their menu system. And every company is using covid as an excuse for not answering their phones.An example of this is answering machines. At first, it seemed nothing short of a miracle to know that a machine would capture your missed calls and allow you to screen calls, too. Fast forward; every darn time you call a doctor's office, your cable company, or customer service, it is now nothing short of a miracle if a live person answers your call. Even worse, the automated "answering machine" want to play guessing games with you. "For A. press one. For B, press two. If you're calling for blah blah blah, stand on your head. If you're calling for yada yada, roll over and sit up!"
More time gets wasted on these automated calls!