I was at Kroger, in my scrubs with my hospital ID showing AND on company time to pick up some items for a patient. My friend was with me picking up items for one of her patients. We each had under 5 items and approached the 10 items or less lane. We saw an older, frail looking gentleman heading towards the lane and held back so he could get his 3 items.
Barreling down on us came a woman with well over 25 items. She raced to get in front of the older man and swooped in with her groceries, unloading them like they were on fire. The man said, "Ma'am, this is 10 items or less lane." And from there things went downhill fast.
The woman started screaming at this poor guy! She was in his face while still unloading and telling the cashier to keep checking her out. She would not stop her screaming, so the man turned his back to her and just stood stock still, looking horrified at what was happening. I figured the cashier would step in, or a manager would be called, but the cashier just kept checking her order out while she continued to threaten this poor guy. My friend looked at me, I looked at her, and decided enough was enough. In my best impression of authority, I firmly told her, "CHILL, lady! Back off." I may have growled that...lol
And by George it worked. She mumbled something about "People who think they can say whatever they want", I glared at her and she shut up. Once she was gone, the man AND the cashier both thanked me for backing her down. Cashier told me they are not allowed to interfere and she was waiting for a manager to come over, who never came.
